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Service Management

The top challenges every facility manager must be on outlook for towards 2020


The most longstanding and well-respected facility management conference, IFMA’s World Workplace, is finally here.

At ISS we have been looking forward to this time of the year, where more than 4.000 facility management professionals are gathered to discuss solutions to common facility challenges, exchange best practices for managing facilities and most importantly gain new skills, fresh perspectives and a renewed outlook on our future as an industry.

So what are the key challenges we as facility managers will face in the coming future?

We decided to thoroughly find out as part of our brand new research of 1,495 facility management experts and service professionals conducted in cooperation with CIFS, IFMA and CoreNet Global.

What we found through our research?

The future of Facility Management

Facility Management is about to undergo a transformation.  A transformation that will move the industry from being building-centric to being user-centric.

We will no longer simply service the building. Rather, the emphasis will increasingly be on improving performance and wellbeing for those in the building, helping the people working there to become more successful.

Focusing on the user experience requires that service providers play an increasingly important and integral role in servicing assets and facilitating the movement of information, people and objects, while creating a high quality experience for employees and other end-users.

We have illustrated the critical challenges for facility management service providers in the infographic below:



Learn more about the future trends that will affect the facility management environment and get help to develop robust and resilient service strategies that are geared towards an increasingly complex business environment.


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