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Service Management

Service Design Thinking – the next frontier of a great workplace experience

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Throughout the ISS 2020 Vision White Book research, we have learned that a workplace experience consists of multiple factors that need to play together. The physical workplace only makes up one piece of the puzzle.

To create valuable workplace experiences, companies need to emphasize with their employees, understand their needs and connect with them on an emotional level.

Service Design is the strategic, practical and creative design method that can secure just that.

Watch the ISS Business Forum Video – Service Design Thinking: the next frontier of a great workplace experience and learn

  • The key components of an excellent workplace experience
  • How to use Service Design and Touchpoints to create better workplace experiences
  • The next generation of Service Design
  • The concept of “Nudging” in a Service Delivery Context
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