On the 18th of April 2017, we had the pleasure of hosting ISS Business Forum 2017 where companies such as Accenture, PwC, Leesman and SIGNAL shared best practices, thoughts and ideas on how to create valuable and effective workplaces through rev
Our Facility Management partnerships can either make or break our business goals and careers. How do you make these partnerships successful? Here are the key factors you should be on the outlook for if you want to make your facility management par
To create fulfilling service experiences, facility and design managers need support from methodologies capable of putting people, their experiences and behaviours at the centre of the entire design process. Human-Centred Service Design represents
Economic growth, globalisation and changes in demography all represent critical service management challenges. Are you prepared to handle them? A greater diversity (in generation, culture, gender, values etc.) in a more global workforce and an exp
The global Facility Management and service industry is professionalizing at a tremendous pace. But which factors will be key in determining the future of Facility Management? Here’s what our research suggests. Over the next few years, new technolo
The role of the Facility Manager in the workplace is evolving at a tremendous pace. But what does it take to be a successful Facility Manager? Here are the key traits we have observed during our many years of Facility Management operations at ISS.
Recent research from 2017 shows that Activity Based Working might be the silver bullet of one of the most critical business metrics today—namely employee engagement. Here’s how they interlink. To state that employee engagement is a substantial bot
At IBM InterConnect 2017, ISS COO Martin Gaarn Thomsen presented how ISS transforms Facility Services through Internet of Things and creates personalized service experiences at every touch point of the user journey. Watch the full presentation her