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New technologies, new concepts of working and living are redefining how we understand and use service
Creating a great service experience is all about having engaged and motivated employees.To secure high employee engagement you should consider the following
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute it. Here’s why...
What are the key KPI's facility managers need to monitor in order to understand important patterns in employee engagement and customer experience?
Service quality is one of the most important competitive factors in today's business landscape. Here’s how to make it excellent.
Supported by workplace design and service, nudging can be an effective method to drive up employee productivity and the workplace efficiency.
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