Our Facility Management partnerships can either make or break our business goals and careers. How do you make these partnerships successful? Here are the key factors you should be on the outlook for if you want to make your facility management partnership a success.
During the recent years, outsourcing has become a more widespread management strategy. To achieve a sustainable competitive advantage through outsourcing, a close, long-term and well-functioning relationship is required. This may seem very simple, yet many organisations lack the skills and expertise to make these relationships succeed. Today, outsourcing still counts a high failure rate of one in four.
So what are the determining factors that can lead to successful outsourcing outcomes? Here are the 10 key factors we consider to be the most important.
1. Commitment from top management
Successful facility management partnerships are built on clear commitment from top management. Support from top management provides both encouragement and resources. Without this support, the facility services supplier would be unsure of its future and importance to the client. This uncertainty and lack of transparency can also easily transfer to the outsourced employees and result in a counterproductive anxiety or lack of purpose.
2. Clear goals and objectives
The most successful outsourcing partnerships are built on clear objectives, goals and share a joint purpose. The Facility Services provider knows what is expected and understands the service delivery requirements. The client organisation, on the other hand, must understand what it takes for the Facility Services provider to successfully complete the service at hand and provide support to fulfil the objectives and goals to the extent it is needed.
3. Confidence in each other
The best facility management partnerships are realized when the client has confidence in the Facility Services provider’s expertise, knowledge and capabilities. Here the client organisation knows that the service could not have been managed better anywhere else. Building confidence to this level allows both parties to value each other as partners rather than clients and suppliers.
4. Teamwork and inclusion
The best facility management partnerships have a team atmosphere where no one diversifies between the contractors and employees. In these partnerships there are no artificial barriers and everyone are treated equally regardless of who their employer is. This can only happen if both companies believe in each other’s values and are committed to each other’s successes.
5. Staff with the right capabilities
The success of any Facility Management partnership is limited to the people dedicated to fulfil the service deliveries and manage the contracts. The most successful Facility Management partnerships have the right people in the right positions to fulfil the task at hand. In these relationships, both parties know the importance of training and are highly involved in continuously developing the competencies of the employees.
6. Excellent Communication
The most successful facility management partnerships are built on transparent and continuous communication. This involves being able to communicate with the right person at the right level and at the right time. There must be sufficient transparency, confidence and trust present between the parties to talk openly about both agreements and disagreements, without questioning the value of the contract.
7. Strong contract
A clear and strong contract is the foundation of every successful facility management partnership. Both parties must fully understand the content, demands and commit themselves to it. Some of the greatest Facility Management partnerships come to light when both parties are strategically committed to the success of each other’s business. These partnerships and contracts often rely on outcomes rather than inputs and outputs. Another characteristic is that outcome-based contracts are flexible, giving both parties room for growth and adaptation to new business demands.
8. Cultural Fit
The most successful Facility Management partnerships are not only aligned contractually but also culturally. Even though it can take a considerable amount of time and effort to gain a comprehensive understanding of a potential partner’s culture, it will ultimately decrease the large amount of risk involved in entering new facility management contracts.
Are you ready to onboard your new outsourcing journey or do you need more insights related to Change Management in Outsourcing?
Download the ISS 2020 Vision White Book: The future of Outsourcing today!