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Facility Management

5 types of FM jobs you need to know

ISS Service Futures - 5 TYpes of FMs

Do you find it hard to navigate career opportunities within Facilities Management? Here are 5 types of FM jobs you need to know.

A quick search for jobs in facilities management on Google can be a daunting experience for a newcomer to the industry. The Facility Management and service industry itself is an all-encompassing umbrella with multiple responsibility areas that stretches horizontally across many markets. Luckily, with the development of professional outsourcing certifications and Facility Management associations dedicated to talent development, there are now more widespread career-related conversations in the industry than ever before.

By taking a look at the current employment needs within the FM industry (with help from FM World’s Jobs), here are five key roles that might prove useful to understanding the various functional areas of a Facility Manager.

ISS Futures - Types of FMs

1. Facility/Building/Property Manager

This is the most classic perception of what is expected of a facilities management role: one who assumes responsibility as the primary manager of the facility, or a leader of a facilities team. In order to maintain a level of differentiation or uniqueness, buildings are often not built identical; as such this role requires sufficient ability to plan and problem solve across various situations. Ultimately, the primary goal of this role is to ensure optimal functioning of a building’s system, which often includes maintenance, regulations and perhaps tackling sustainability challenges. Additionally, responsible for orchestrating results, oftentimes those who advance to these roles have a background in business, architecture or similar. Skills that define the Facility Manager of the future also include that of a consultant, designer and service manager.

2. Technical Manager

This particular facilities management role is as the title describes – a highly technical role that usually requires a background in mechanical, electrical or software engineering. Job searches in this area could lead to postings for maintenance engineer, supervisor or technician who become responsible for managing service and repairs in area of plumbing, carpentry, plastering and machine and electrical servicing. With the growth of digital communication technologies, FMs specializing in leveraging the Internet of Things is also a growing service asset. As such, management of a maintenance team that deals specifically of multi-skilled engineers, tradesmen, maintenance assistants, as well as specialist subcontractors requires a level of technical know-how in order to maximize performance, create standard operating procedures and deliver high service quality.

3. Contract/Procurement Manager

As the nature of the services industry lends itself to a world of contracts and subcontracts, procurement and contract management is an important area of FM in order to maximize opportunities within existing and new contracts, and to meet and manage targets set. For example, should a procurer consolidate contracts or not? The business development function of this role is also dedicated to creating and managing a robust and effective supply chain across areas of operation in order to deliver complete service solutions for clients. The extent of this role creates and manages an efficient pipeline through evaluation of potential suppliers, pre-sourcing, as well as complete contract negotiation facilitated by contracting and compliance law.

4. Project Manager

A mix between a facility manager and a contract manager, the project manager profile requires a skillset that has the ability to execute on a strategic, tactical and operational level often against a time-limited goal. With continuous progress in mind, the Project Manager role requires effective orientation of business development and operations, but with an ability to incorporate creative methodologies such as Strategic Facility Planning (SFP). Maintaining healthy business relationships are also crucial to their ability to deliver projects on time and on budget, which is a constant focus for this FM.

5. Service Manager

This particular role is more of a facility management philosophy than it is a standalone position because it emphasises service staff as a key component of successful FM. In this role, strong leadership skills with the ability to create employee motivation, engagement, respect and development are key ingredients in any successful service model. Adding to this team spirit, individualised training and development plans, being concerned about their health and safety, multi-skilling and job-rotation are some of the new aspects of Service Management. This will be how companies can differentiate FMs who can create long-term sustainable value.

While these are the most popular types of facilities management roles, it is certainly not the most exhaustive list. So whether you’re considering a facilities management career, developing your current profile or know someone who is in the industry, understanding the various profiles at a glance is important to navigate opportunities within FM, but do not allow yourself to be limited by titles and roles. The best part of this industry is the ability to innovate and reinvent approaches as long as the target priority to deliver value is top of mind.

Are there any role, skills or characteristics that you think should be on this list? Please share in the comments below!

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