The service management industry is changing at a rate that is faster than anyone could have ever imagined, which begs the question: what are the specific drivers reshaping the future of service management? And, how should service providers react?
The world is currently experiencing an employee engagement crisis and recent data suggests that only 13% of employees worldwide are engaged in their work. But why are employees not engaged and what can facility managers do about it? There has neve
January is just around the corner and so is the beginning of your new strategic visions and tactics for 2017. How can you make the most out of the new year? And how can Workplace Management help you reach your most important strategic goals? As we
The market for Facility Management Outsourcing is growing at a tremendous pace. But in which markets and industries is the growth coming from? Explore the newest findings in our infographic below. Worldwide, the facility management outsourcing mar
Generation Z is about to enter the workforce. Is your company ready? Generation Z, characterized as those born in the mid 90s to early 00’s, is soon ready to hit the workforce. And even though many similarities exist between this emerging generati
The future of work is experiencing a rapid change and so is the workforce. Here are the 4 emerging types of employees you will find in the office towards 2020 and beyond. In order to design, deliver and manage excellent workplace experiences, we –
Outsourcing facility or service management creates many changes and possible disruptions to an organisation. But what are the most common pitfalls you must avoid to make your change management programme a success? Today companies go through change
Being a fully dedicated service organization, there is not a day where we do not discuss the future of service, and how to make service better for our customers and end-users. Looking into what makes up a great service experience and what will be